Senior Reporting Specialist - eTeam Inc : Job Details

Role: Senior Reporting SpecialistContract Length: 12 MonthsLocation: London 2 days a week Hybrid workingIntroductionThe Technology Team design, deliver and support the core infrastructure and systems that enable End User Compute Services and line of business applications for over 100,000 client users across over 800 locations.The RoleThe client needs to be able to facilitate the operation of a diverse range of technology effectively across a diverse set of business areas and report against them. You will be a key member of the strategy, governance and design capability, supporting and contributing to its continuous improvement.The Reporting Analyst is responsible for ensuring that all governance, operational, and ad-hoc reporting requirements are delivered to the highest quality, through effective collation and analysis of data, and creation of concise and effective Management Information.Key Responsibilities:? Manage the generation of reports using data provided externally and internally and develop supporting processes in line with other internal processes? Manage stakeholder engagement ensuring their reporting and information needs are met by creating new reports and dashboards as agreed, meeting any ad-hoc information requests? Review and quality check automated reports, identify any risks and issues and raise appropriately? Conduct trend analysis on performance to proactively identify problems and areas for improvements to both behaviour and service, and ensure they are driven through to completionPerson SpecificationEssential:? Proactive in gathering, evaluating and analysing information and evidence from a range of sources to support strategic change - Changing & Improving? Have an open-minded, scientific, sceptical approach to determining causes of failures and poor performance - Making Effective Decisions? Ability to seamlessly integrate with existing 3rd-party supplier relationships Experience? Communication skills - effective in gathering reporting requirement and communicating outcomes to technical and non-technical users.? A high degree of familiarity and knowledge of MS Excel and the Office suite. This includes Power Bi (at least lower intermediate level) Technical? A working knowledge of reporting functionality within ServiceNow, including basic knowledge of Performance Analytics module Technical? Ability to 'dot walk’ within ServiceNow native reporting environment, create dashboard and share them with users. Technical? A high-level understanding of operational processes such as ITIL and modern digital support teams Experience? Familiarity with Agile methodology and appreciation for iterative, continuous improvement Delivering at PaceDesirable:? Understanding of organisational change and business process change - Changing & Improving? Insight into best practices around operational exercising and situational testing Experience? Knowledge of the IT and technology market, particularly key suppliers Experience