Senior Service Advisor - Pembrook Resourcing : Job Details

Senior Service AdvisorPembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership.The ideal Senior Service Advisor:Previous experience in a service role is preferredA passion to deliver a high standard of customer serviceAn organised individual who can deal with many duties on the moveExcellent telephone and face-to-face communication skillsAdministration skills, be able to use computers with confidence and the ability to organise and prioritise workSenior Service Advisor key responsibilities:Establish rapport with and provide outstanding care to the customerIdentify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and productsBook in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiencyArrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehiclesManage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessaryPlease ensure you update your CV including contact details so we can get in contact with you, Good luck with your search!