Senior Service Designer - Surrey County Council : Job Details

We are excited to be hiring a Senior Service Designer to join our fantastic new Transformation Design Team. The role will be on a hybrid basis, meaning a blend of working from home and from our Reigate offices.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team

Surrey's Transformation Design Team was set up in early 2024 to grow and embed Design across the Council. Our team encompasses different types of Design expertise from Organisational Design to Service Design and Design Research.

We partner with teams across the Council providing hands-on Design support and Design coaching. Current projects include; improving Home to School Transport, increasing community-based support for residents on adult social care waiting lists, turning resident insights into action and setting up a Strategic Design Authority to bring constructive challenge and support to council wide priorities and programmes.

Work-life balance is important to us and we are very supportive of colleagues with care responsibilities.

About the Role

You will be leading Service Design work across the Customer Transformation Programme. By 'customer' we mean anyone that might live in Surrey, travel through it, learn here, work here or care for someone in Surrey.

The Customer Transformation Programme will deliver services that we are proud of, that are efficient, make the best use of our resources and above all that make a positive difference in people's lives.

In your role you will be part of multidisciplinary teams who are tackling specific challenges across Surrey's Directorates. The role will initially be focused on projects within the Environment Infrastructure and Growth (EIG) Directorate, so if you are interested in improving transport, safety and sustainability then this role could be a very good fit for you!

Shortlisting CriteriaTo be considered for shortlisting for this position, your application will clearly evidence the following:

• An experienced Service Designer: You have a range of tools ready to be deployed on a variety of challenges
• Keen to learn and experience new things: You're curious about how and why things work the way that they do
• Motivated by social impact: You care about people and are driven to make a positive social impact
• Adaptability: You are comfortable with a certain amount of ambiguity and can be flexible in your work based on what's needed at various stages of a project, playing an integral part of a dynamic, multi-disciplinary team
• Driven to make change: You strive to accelerate organisational and cultural change by embodying design and innovation mindsets and practices

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The job advert closes at 23:59 on 26/09/2024 with interviews planned for October.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.