Senior Service Desk Engineer - Searchability : Job Details

SENIOR SERVICE DESK ENGINEER

• Salary up to £31,500 (DOE)
• Competitive benefits package
• On-site requirement with set shift patterns - Manchester Office
• As a Senior Service Desk Engineer you will be ensuring that excellent customer service is provided.

About the Client:Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to ensure everyone reaches their full potential to help drive innovation across the brand, as well as offering market leading benefits and investment into employee experience across all departments. They are now looking to expand their team in the Senior capacity, with a Service Desk Engineer who is able to excel and help add to their already successful story.

The Benefits:

• Excellent company bonus structure based on personal performance.
• Company pension scheme
• 25 days holiday + bank holidays + birthday off
• Life assurance
• Development and training opportunities for career progression
• Eye care + free gym membership
• Company events and lunches

The Senior Service Desk Engineer role:

• The escalation point for the service desk team.
• Carrying out open incident management to gain quick resolution on SLA
• Stepping into a shift lead role in the absence of management
• Mentoring and coaching the teams

Senior Service Desk Engineer - Essential Skills:

• Experience in a wide product stack including AD, Citrix, Exchange etc.
• Demonstrable experience working in service management.
• Knowledge of ITIL
• Ability and experience leading teams

To be Considered…Please either apply through this advert or emailing me directly via . For further information please call me: // . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills:Service Desk, Leadership, Service Management, ITSM, ITIL, Active Directory, Citrix, Exchange, Office