Senior Service Engineer - Appcast Enterprise : Job Details

Key Accountabilities: Main areas of responsibility:

Role Overview:

To be responsible for maintaining the strong relationships we already have with our blue chip customers and the maintenance and servicing of their CCTV and Access Control; there may even be some installation/ commissioning work too on occasion. This role will involve visiting customer sites and requires the successful applicant to be customer focused at all times. The individual must be prepared to work as part of a team, be able to interact with colleagues, clients and other trades in a professional and tactful manner and in doing so present a positive image of the Company. The Security Engineer will report into the Local Service Supervisor and will involve close liaison with the Customer Service Manager. Most importantly this new team member will want to improve their skills, want to be trained on new and existing Enterprise solutions and want to develop a career rather than just work the job. As a Senior engineer the role will involve learning and taking on more complex systems/faults, provide technical leadership, and mentor less experienced engineers.

Main Responsibilities:

• Managing all paperwork

• Ensure customer expectations are met

• Managing workload

• Quality Management 

• Achieving company KPI’s for attendance, in line with the clients SLA

• Teamwork and collaboration 

• Problem solving 

• Customer service 

• Ensure that guidelines and standards of work expected by Vindex Systems are understood and met

• Maintain a professional appearance and manner at all times, consistent with client and company expectations, and in doing so help to promote the image of the Company.

• Set a good example to colleagues by observing and obeying all company rules and regulations, complying with all site regulations, and safeguarding Company property.

• Set a good example to colleagues by completing all necessary Company documentation punctually and in accordance with any guidelines or schedules issued (including Time Sheets, Expense Claims and Site Reports)

• Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.

Contacts

External:

• Customers

• Suppliers

• Contractors

Qualifications:

Experience:

At least two years' experience working in a similar role

Qualifications in CCure and Genetec are not essential but strongly preferred; if you can convince us you have the aptitude to learn and have worked on similar Enterprise solutions we will invest and train you in all you need to know

Skills:

• Experience of working within the Security/CCTV/Access Control sector

• Analytical and Diagnostic Skills

• Planning

• Communication, both verbal and written

• Time keeping

• Flexible approach to work and be prepared to work extra hours as and when required, including occasional out of hours/weekend call outs.

• Experience with CCure, Genetec, VideoEdge, Milestone and Avigilon 

• Willing to help and contribute to the success of the Company at all times.

• Commitment to delivering excellent customer service.

• Desire to share knowledge within a team environment.

• Being self-motivated and confident

• Being practical and highly adaptable

• Team player, but willing to accept responsibility

• Co-operative and helpful at all times