Senior Technical Claims Handler - Acorn insurance & Financial Services LTD : Job Details

To proactively manage a caseload of technically complex claims up to a value of £500,000 including fatalities, mild brain, and serious orthopaedic injury claims whilst operating within Haven’s Delegated Authority and reserving and reporting to reinsurers when required. 

Provide technical support and guidance to less experienced claims handlers and handle technical referrals where required. 

Role: Large Loss - Senior Technical Claims Handler Location: Hybrid with office days in Liverpool and/or SevenoaksWorking hours:37.5 hours, Monday to Friday from 9:00am to 5:30pmSalary: £42,231 – 52,231 + 10% bonus potential per annum, paid quarterley  

What you will be doing:

• A proactive management approach to handling their own portfolio with excellent diary management whilst maintaining own KPI’s and SLA’s.
• Proactive review of claims ensuring they are realistically and accurately reserved in line with best practice and the earliest opportunity and referring those highlighted as exceeding authority.
• To provide accurate and timely written reports and verbal presentations of cases to the wider business and reinsurers.
• Understand when to utilise external suppliers to ensure the best outcome for the business with minimal claims spend.
• Participate in training/auditing of less experienced handlers where required.
• Maintain own technical knowledge through training/seminars and provide feedback and training on issues identified.
• Assist with setting of technical philosophy and business best practice and participating in any projects as/when the business requires.

What we’re looking for:

• Persuasive, strong and confident communicator with strong analytical skills.
• Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same.
• Highly motivated self-starter requiring minimal supervision and superior time management skills ensuring they are capable of organising and prioritising work effectively.
• Excellent team player.
• A solid understanding of case law, statute, CPR and Pre-Action Protocols.
• Always acts as a role model.

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.  

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• Perk Box Online & High Street vouchers and discounts
• Fresh fruit Deliveries twice a week*
• £250 Refer a friend bonus.
• Cycle to work scheme.
• Free eye test vouchers and a contribution towards the frames
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
• Free Hot Drinks*
• Regular Employment Engagement including ongoing competitions with fantastic prizes.
• Charity fundraising events

*On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role,  we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.  

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.

?