Senior Technical Support Engineer - The Royal Parks : Job Details

Senior Technical Support EngineerLondon, W2About UsThe Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park, and Bushy Park.We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK, with 77 million visits every year.We are now looking for a Senior Technical Support Engineer to join us on a full-time, permanent basis.The Benefits- Salary of £46,200 to £52,500 per annum, depending on experience- 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after three years’ service- Pension scheme (3% employee contribution; up to 10% employer contribution)- Hybrid/agile working options- Private medical insurance and healthcare cash plan- Employee assistance programme and access to mental health first aiders- Learning and development opportunities- Cycle to work scheme- Offices in a beautiful locationThis is a fantastic opportunity for an experienced IT professional with a strong background in network and infrastructure to join our dedicated organisation.You will have the chance to take on exciting projects that modernise and enhance the technology behind some of the world's most iconic green spaces.What’s more, you will discover that each day brings a fresh new challenge, and this role will offer plenty of variety, ensuring you stay engaged and continuously develop your skills.So, if you are eager to use your IT expertise to help maintain and enhance the infrastructure supporting London’s most iconic parks, read on and apply today!The RoleAs a Senior Technical Support Engineer, you will support our IT infrastructure, ensuring our IT solutions are secure and reliable.In this varied role, you'll balance daily tasks like user support, system administration, maintenance, and backups, with project-based work. This will include IT-related tasks within larger organisational projects and initiatives to enhance the IT infrastructure.Supporting the implementation of networked servers, you will work with other service providers and vendors to ensure we have the equipment to achieve our goals.Additionally, you will: - Build and maintain the servers required for internal testing, and production environments- Maintain access privileges and account groups- Perform fault assessment on systems issues and implement long-term solutions- Assist with the implementation of policy and strategy for IT and computer systems Please note, on occasion, this role will involve working at height. About YouTo be considered as a Senior Technical Support Engineer, you will need:- Experience in Meraki cloud-based dashboard management, including Meraki Access points, CCTV, and Teleworker 4G gateway- Windows 10 deployment experience, including autopilot, modern desktop experience, and Microsoft Endpoint Manager- Experience implementing backup strategies using Azure Site Recovery and Veeam- Expertise in designing, developing, and implementing infrastructure components and services (AD, DNS, DHCP, Hypervisors, Fibre Optic Networks, HPE G10+ Servers, and SAN)- Experience working with Cisco Switch legacy and 9000 series- Strong communication skills with the ability to simplify technical concepts for non-technical users- Cisco Certified Network Associate qualificationOther organisations may call this role IT Infrastructure Engineer, Senior IT Engineer, Network Engineer, Technical Support Engineer, IT Systems Engineer, or IT Support Specialist.We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an "Accessibility Tools" button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.So, if you are interested in this unique opportunity as a Senior Technical Support Engineer, please apply via the button shown. Successful candidates will be appointed on merit.Please note, that depending on the volume of applications received, we may close this vacancy earlier than the advertised closing date.