Senior Travel and Accommodation Administrator - Office Angels : Job Details

Are you a sales driven and customer service focused individual with a passion for creating seamless and memorable experiences? Do you have a knack for organisation and ability to motivate a team? Our client is seeking a Senior Travel and Accommodation Administrator to join their talented team!

Job Title : Senior Travel and Accommodation Administrator

Location: Exeter

Salary: £26k-£27k DOE plus generous performance related bonuses!

Hours: Monday-Friday 8:45am-5:30pm - hybrid working available, 3 days in office, 2 at home

Benefits: Wow! This company is all about the culture and has an impressive benefits package to offer! 25 days holiday (including Bank holidays) plus an additional 2 days off for wellbeing taking that to 27! Contributory pension, private healthcare, free eye tests, and 24 hour access to a GP are also in the package as well as long service awards! There are many social and company events with the opportunities to be apart of employee-led committees. On joining the company, you will receive a welcome box of goodies and a companywide induction programme! This company genuinely knows the importance of a positive working culture and looking after their employees, providing employees the opportunity to be apart of fast growing, accommodation industry and the opportunity to travel

The Company: An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.

Key Responsibilities

• Manage travel arrangements for VIP and Group booking guests, including transportation, accommodation, and any special requests with exceptional care
• Coordinate with travel agencies, hotels, and other service providers to secure bookings and negotiate favourable rates
• Provide a personalised and efficient accommodation search and booking experience, offering outstanding customer service at all times
• Mentor a small team to meet or exceed induvial, team and company- wide targets
• Assist with guest inquiries and resolve any issues or concerns promptly and professionally.
• Collaborate with other departments to ensure a smooth flow of information and efficient operations.
• Adhere to company policies and procedures
• Deliver relevant and up-to-date information to support a positive booking experience

Desired Skills and Qualifications:

• Previous experience in the hospitality/travel industry or a similar role is preferred
• Strong organisational skills with the ability to multitask and prioritise effectively
• Excellent attention to detail and upholding of company values
• Strong communication and interpersonal skills to build positive relationships with guests and service providers
• Proficient in using IT to include Microsoft Office products and CRMS.
• Ability to adapt to dynamic situations and work well under pressure
• A passion for providing exceptional customer service and exceeding guest expectations
• Highly motivated individual with a positive 'can do' attitude and desire for personal and professional development

Why join our team?

• Collaborative and inclusive work environment that promotes growth and learning opportunities.
• Be part of a team that values work-life balance and supports your personal and professional development.
• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and exciting industry with the potential for career advancement.
• Join a company that takes pride in delivering exceptional experiences for guests and promoting a positive work culture.

If you are passionate about the hospitality industry and thrive in a fast-paced environment, we would love to hear from you. Apply now to be part of a dedicated team and help create unforgettable experiences for our guests.

To Apply: If you would like to know more, please don't delay in calling us today on , email or apply online.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.