Service Administrator - Anderson Scott Solutions Ltd : Job Details

Service Administrator

Knighton, Powys

Up to £24,000 per annum

Summary

My well established, National client is looking for a Service Advisor who provides excellent customer service and has a passion for doing a good job. Based at our Knighton Depot you will be responsible for acting as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.

Responsibilities

• Work in progress control for workshop.
• Deal with customer needs face-to-face and over the phone with a professional and friendly approach.
• MOT and service scheduling
• Updating customers with vehicle progress
• Clarify for the customer and workshop the basis for repair - Retail | Warranty |Contract.
• Check account detail and level of credit left, obtain authorisation, and obtain order numbers from customers.
• Inform customer of outstanding campaigns and arrange for work to be completed.
• maximise service and parts profitability using professional sales techniques.
• Sell additional products, services and repair works in a professional manner.
• Maximise customer awareness of all available retailer services.
• Loading workshop schedule to maximise workshop capacity utilisation.

Knowledge, Skills & Experience

• Excellent customer service skills
• Proven organisational skills.
• Proven administrative skills Excellent interpersonal, verbal & written communication skills.
• Ability to work as a part of a team.
• Able to work on own initiative and under pressure.
• Good working knowledge of IT and Microsoft systems (Word, Excel, PowerPoint)
• Knowledge of the automotive industry and of the Autoline computer system would be desirable.

To apply for this position please contact Sarah Dyehouse at Anderson Scott Solutions