Service Administrator - Connect2Hampshire : Job Details

Job Title: Service Administrator

Location: Winchester

Contract Type: Temporary

Salary: £13.95 PH

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

About the Role

To provide support to the Attendance Coordinator and PA to the Service Manager and be the first point of contact for attendance queries from schools, parents and other agencies, either by telephone or email. You will maintain a database of all incoming enquiries. You will be expected to take on case work and produce data, statistics and reports.

What is the day-to-day of the role:

• Answering telephone and inbox attendance enquiries from schools
• Arranging primary school referral planning & review meetings
• Maintaining database and tracking of all incoming enquiries
• Recording involvements and case notes on Capita One
• Case work involving direct support to Attendance Officer
• Produce data, statistics and reports
• Work with Children Missing Education admin allowing interchange of roles

Required Skills and Qualifications

• Highly organised with a professional attitude and enjoy working within a busy team.
• Competent IT/keyboard and administrative skills
• Excellent verbal and written communication skills.
• Understanding of the need to maintain confidentiality and GDPR regulations.
• The ability to work with sensitivity and humour in a fast paced and often demanding role.
• Educated to A Level standard or equivalent. Experience of working in a school environment preferable.

Benefits

• Training Provided

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Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.