Service Administrator - Reed : Job Details

• Annual Salary: £28,000 - £28,500
• Location: Wolverhampton (WFH most days with 1 day a week in the office)
• Job Type: Full-time 8:30 - 5:30

We are seeking a proactive and organised Service Administrator to join our client based in Wolverhampton. This role involves managing a variety of tasks including receiving and triaging calls, scheduling resources, and liaising with engineers to ensure efficient service delivery. The ideal candidate will thrive in a dynamic environment and demonstrate a strong commitment to their company values. If you have experience in scheduling and want to work for a company that puts you first - click apply!

• Receive and manage communications from clients through phone calls, emails, and our client portal.
• Triage calls to determine urgency and required actions.
• Coordinate and schedule resources effectively to meet service demands.
• Pass and delegate calls to engineers and ensure they have the information needed to respond effectively.
• Maintain ongoing communication with engineers to monitor progress and resolve any issues.
• Work closely with dedicated coordinator teams to manage regional activities.
• Participate in ‘Reconnect Days’ where the whole team gathers in the office for collaboration and training sessions.

• Proven experience in scheduling and resource coordination, preferably in a technical or engineering environment.
• Strong organisational and communication skills.
• Ability to work independently and as part of a team.
• Experience in handling client communications and liaising with operational staff.
• Comfortable with remote working arrangements and capable of maintaining productivity.
• Positive attitude, full accountability, and a focus on client needs as per our ACT (Accountability, Commitment, Teamwork) values.

• Majority work-from-home flexibility with a well-set-up home workstation.
• Reconnect days for team collaboration, including activities like office pizzas.
• Competitive salary and opportunities for professional development.
• Supportive team environment focused on personal relationships and professional growth.

To apply for this Service Administrator position, please submit your CV detailing your relevant experience and why you are interested in this role.