Service Administrator - First Military Recruitment : Job Details

LB215 - Service AdministratorLocation: ClevedonSalary: £25,000Overview:First Military Recruitment are currently seeking a Service Administrator on behalf of one of our clients.Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities:

• To receive and respond to incoming customer communications via phone and email.
• To define customer requirements by asking appropriate questions.
• To ensure that the customer has confirmed that all of the necessary site requirements are in place to enable a prompt and satisfactory completion, e.g., power on, access, equipment installed, etc.
• To liaise with key accounts by phone and email as required.
• To book service visits and confirm with customers, engineers and others as required.
• To arrange resources (engineers, stock, parts, tools, equipment, etc.) to enable the satisfactory completion of works.
• To prepare and issue RAMS to the service manager for checking.
• To issue and record service logs.
• To issue and record hazardous waste consignment notes as required.
• To advise of any resulting outstanding actions.
• To supply the customer with copies of service logs, RAMS, test documents, consignment notes, etc.
• To pass RAMS and engineers service logs to service manager for quoting and checking within two days of receiving from the engineers
• Completion of orders including reconciling of quotes and customer POs, despatch of job for invoicing.
• To raise quotations in response to service enquiries.
• To enter and amend service orders on the system.
• To despatch completed service orders.
• To save service order files on completion.
• To save office copies of service logs.
• To submit quarterly returns of consignment notes to the Environment Agency.
•  To schedule and book training as needed.
• To maintain training records.
• To liaise with service engineers and fulfil requirements (incl. stock in and out).
• To comply with any legal, quality, H&S or environmental requirements.

Skills and Qualifications:

• NVQ level 2 or equivalent.
• IT Literate, working knowledge of Word, Excel and Outlook.
• MRP (123 Insight).
• Customer service skills.