Service Administrator - Reed : Job Details

Reed Business Support are delighted to be supporting equipment supply company based in Sheffield in their search for a Service Coordinator. This role would be perfect for someone with strong scheduling and customer liaison skills.

Duties and Responsibilities:  

• Handle Enquiries: Assist clients with service/repair requests for mobility products.
• Book Appointments: Schedule appointments from enquiries.
• Coordinate with Engineers: Book and confirm appointments, provide admin support.
• Manage Schedules: Oversee computerised calendars, optimise travel routes.
• Use CRM System: Handle follow-ups, literature requests, and enquiries.
• Contact Customers: Arrange service appointments, discuss contracts, provide quotes.
• Process Documentation: Handle quotations, work orders, parts orders, job sheets.
• Complete Admin Tasks: Ensure timely and accurate admin processing.

You'll be perfect for the role if:

• Possess good communication skills
• Have the ability to work calmly and accurately when under pressure
• Can provide accurate and timely administration

This role is full-time. Monday to Friday (37.5 Hours per week) - Can consider P/T for the right candidate but must be split over 5 days. 

Salary: £25,000 per annum 

Benefits: 

• 22 days holiday per year excluding bank holiday
• Up to 3 days optional unpaid leave on request
• Additional Christmas 1 day paid leave - Subject to how Christmas period falls
• Flexible accommodation of life appointments eg Drs, Dentist, School etc
• Standard Life pension – employer & employee contribution.