Service Advisor - TN Recruits : Job Details

**Drive Your Career Forward with a Leading Luxury Automotive Group!**Crawley£39,000 + £9,500 bonus  Are you ready to elevate your career by joining a renowned, luxury-focused automotive group?  This is your chance to be part of an industry leader known for its high-end stock, unrivalled reputation, and dedication to exceptional service. As a key member of this prestigious team, you’ll enjoy fantastic career growth opportunities while playing an integral role in delivering a top-tier customer experience.Ben at TN Recruits Automotives is currently collaborating with an exceptional automotive company that prides itself on creating a work environment where staff feel appreciated, recognised, and motivated. As a Service Advisor, you'll play a key role in maintaining the group’s reputation for providing an inviting, seamless, and customer-focused service.  Why This Opportunity Stands Out:

• Exceptional Industry Leader: You’ll be joining a market leader in the luxury automotive space, known for its high standards and excellence in customer care.
• Opportunities for Growth: With a strong emphasis on staff development, this role offers outstanding career progression prospects.
• Team-Oriented Culture: You will be part of a supportive, expert team where your contribution is valued and rewarded.

Key Responsibilities:

• Efficiently manage service appointments, coordinating between the workshop and customers.
• Handle customer queries promptly to foster loyalty and retention.
• Build strong relationships with customers and ensure clear, timely communication.
• Provide outstanding customer service, guiding clients smoothly through their service journey.
• Accurately explain completed work, ensuring customer understanding and satisfaction.
• Meet and exceed productivity and customer satisfaction KPIs.
• Stay compliant with manufacturer service requirements and uphold company safety standards.

What They’re Looking For:

• A collaborative team player who excels in delivering exceptional customer service.
• Experience in a customer-facing role is highly desirable.
• A full UK driving licence.

This is a fantastic opportunity for someone looking to make their mark in a luxury-focused environment with vast potential for personal and professional growth. If you’re passionate about delivering top-tier service and eager to contribute to a forward-thinking and dynamic team, then Ben at TN Recruits Automotives wants to hear from you!  / In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.