Service Advisor - FMG Repair Services : Job Details

Salary £26,000 per annum, depending on skills and experience, with company benefits and bonus

This is an exciting opportunity for an experienced Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Scunthorpe.

As part of a team of specialist Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to prepare job cards and files as necessary, all the while maintaining and efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies.

Our Bodyshop is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of Service Advisor, the most important part of your job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the bodyshop and any 3rd parties to ensure each and every customer has a first-class service. Another very important aspect of the job is teamwork as you will be working with other colleagues in the bodyshop as well as across other functional areas.

About You

As a Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have strong customer focus, teamwork mentality and are IT Literate. Problem solving and understanding when to escalate problems would be highly advantageous. As a given you must have experience working in fast paced role, within the automotive industry, be that dealership, accident repair, or sales. A full UK Driving Licence is also an essential requirement for the role.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

• fantastic monthly bonus schemes!
• annual leave that increases with service, plusthe flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra dayoff to celebrate your birthday!
• free life assurance (x2 your basic salary)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose whento get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

We’re going places …

• We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,– few other businesses can offer you the volume, variety and long-term security as us;
• You’re rewarded for your part in our success – lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We’re growing – it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.