Service Advisor - FMG Repair Services : Job Details

Salary: £28,500 per annum, plus bonus and excellent company benefits

Full UK Manual Driving licence essential.

This is an exciting opportunity for an experienced Service Advisor / Customer Service Advisor to join one of the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Bristol.

As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention. Duties include: preparing job cards and files, maintaining an efficient and effective system for associated paperwork, providing vehicle progress reports, arranging and allocating courtesy cars, collecting payment.

Our Bodyshop's are fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. The most important part of the Customer Service Advisor's job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the Bodyshop and any 3rd parties to ensure each and every customer has a first-class service. You will have excellent customer facing experience with strong administration and IT skills. You'll also need a full UK Manual driving licence if you're going to be part of the team.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

• fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday!
• 22 days annual leave that increases with service, plusthe flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra dayoff to celebrate your birthday!
• free life assurance (x2 your basic salary)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Wagestream App for all our colleagues - aFinancial Wellbeing app that gives you more control over your pay. Not only does it let you choose whento get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

We’re going places …

• We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,– few other businesses can offer you the volume, variety and long-term security as us;
• You’re rewarded for your part in our success – lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We’re growing – it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.