Service and Resilience Manager - Premium Credit : Job Details

Service and Resilience Manager

Leatherhead, Surrey

Why work for us?

As we grow we are transforming our digital capabilities for our clients, customers and colleagues.  This role is integral to our success and you’ll be responsible for ensuring that our Business Continuity Management System remains fit for purpose and compliant with ISO22301, and that our recovery and resilience strategies, cyber response playbook and scenario library are regularly tested and analysed.

• Competitive salary up to £50,000 per annum
• A workplace pension scheme
• Hybrid working, with collaborative days in our Leatherhead office
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
• Private health and dental cover
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.5 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we are hiring a Service and Resilience Manager to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

Reporting to the Head of IT Service and Operations, you’ll oversee Disaster Recovery activities and provide support to wider IT Service Operations including Major Incident Management, Change Management, Monitoring etc.

The role also includes, but is not limited to;

- Act as the SME on resilience matters, identifying improvements and leading implementation where agreed

- Ensure all RTO and RPOs are logged, agreed and achievable

- Support or lead on ITIL processes such as Change Management, Major Incident Management, asset Management and Service Improvement

- Provide oversight and monitoring of IT Audit actions

- Own vendor relationships, ensuring that services are provided to expected standards and achieving cost efficiencies where possible.

- Respond to system alerts in a timely manner

You’ll also be a member of the 24x7 Major Incident Team.

Who we are looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be successful as our Service and Resilience Manager, you will have experience within a Business Continuity role within a regulated environment. You’ll also

- Be knowledgeable in ITIL processes and have a good understanding of Project Management principles

- Be able to demonstrate analytical, organisational and decision-making skills

- Have high standards of report writing, able to communicate information at all levels of the business

- Be highly proficient across MS Office suite

- It would be advantageous if you have experience of supporting a Cloud environment and using Sunrise (ITSM).

An AMBCI Certification is preferred as well as experience in creating and maintaining Power BI Reports.

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://Recruitment-privacy-notice

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.