Service Charge Advisor - Antony James Recruitment Ltd : Job Details

Antony James Recruitment Ltd are delighted to be working with a client based in Sittingbourne in recruiting a Temporary Service Charge Advisor. This is initially a temporary position for 3 months paying £21.80 p/h Ltd Company.

Main Duties

• Assisting the Service Charge Analysts in accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, including the full preparation for straightforward schemes
• Delivering a customer-centric, support service for service charge payers.
• Responding to customer queries in a timely way, communicating with them directly and proactively providing them with information and documents.
• Supporting Service Charge Analysts in the extraction of expenditure from the accounting system and monitoring of scheme specific service charge budgets
• Preparing and reviewing invoices for examination and certification by external auditors
• Providing support in any processes relating to the production, quality control and dispatching of service charge statements.
• Contributing to all new process and system improvements, testing and implementation.
• Support the development and maintenance of new and existing procedures
• Preparing documents for meetings with service charge payers (individual and groups) and managing agents
• Completing systems records and ensuring that the data held on our systems and databases is accurate

Skills/Experience

• Excellent customer service skills
• Strong organisational skills, able to control and deliver a range of tasks to meet deadlines
• Excellent communication skills (written and oral)
• Excellent financial and numerical skills
• Strong belief in customer satisfaction