Service Controller - Todd Hayes Ltd : Job Details

Service Controller

Our client a global, leading construction and industrial franchise are actively seeking a Service Controller to join their team.

This is a full-time position on a maternity cover contract basis based in Wymondham.

Knowledge, Skills & Experience:

• Proven track record of Parts/ Service sales role within the Construction or similar industry
• Computer literate
• Experience with Workshop Management Systems
• Clean driving licence and good driving record
• Proof of right to work in the UK

Main Responsibilities of the Role:

Producing accurate estimates to send to the customer, following up with customers to agree work, recording outcomes to determine success of vehicle/machine heath checks. Help with office admin which includes invoicing and inputting information and to book services.

Duties:

• Build strong and positive relationships with customers
• Arranging parts and to book work.
• Feedback any important customer information to the Company
• To monitor the backend systems and compile estimates for required further work
• Contact customer and sell identified work and other products and services we offer
• To liaise with the Parts department and hand over parts sales leads identified
• To liaise with Service Supervisors/Controllers keeping them informed of any critical machine health concern
• Inputting information to create worksheets
• Helping to invoice to customers and to follow up order numbers
• Occasional overtime on Saturday mornings, when required
• Any other duties as deemed necessary to fulfil the role

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd