Service Coordinator for Lift Company - Price Personnel Ltd : Job Details

Call Management:

• Answer all incoming calls promptly and respond to messages from Message Direct.
• Log service callouts and dispatch them to the appropriate engineer.
• Keep clients updated with estimated time of arrival (ETA) for service visits.

Shutdown List Management:

• Maintain a daily 'Shutdown' list of out-of-order lifts.
• Communicate and update clients on the status of out-of-order lifts, liaising with the Operations Manager.

Call Completion and Reporting:

• Update clients on the completion of service callouts.
• Log night call reports.
• Aim to update clients by 9:00 am the next working day.

Service Desk Email Monitoring:

• Monitor the 'Service Desk' email for engineer check-ins and check-outs.
• Inform the Operations Manager if engineers fail to do so.

Engineer PDA and Service Sheets:

• Ensure all engineers' PDA service and breakdown sheets are promptly downloaded and recorded accurately on Liftdata.
• Email copies to clients upon request.

Service Repairs:

• Open free of charge (FOC) service repair requests on Liftdata.
• Coordinate with the Operations Manager for dispatch to engineers.

Insurance Reports:

• Log and manage insurance reports according to company processes.

Purchase Orders:

• Raise purchase orders for suppliers and subcontractors on Liftdata when necessary.

Client Service Visits:

• Schedule and book service visits with clients as required.

Auto Diallers:

• Ensure auto diallers are functioning correctly and telephone numbers are cross-checked with Liftdata.
• Enter 'No Auto dialler' where applicable.

Engineer Calendar Management:

• Keep the shared calendar updated with engineer whereabouts, including servicing, holidays, etc.

Reporting:

• Timely generation of reports, including key client meetings and a repeat call list for the Operations Manager on a weekly basis.

Client Portal Updates:

• Update client portals, such as Dwellant, Chamonix, Elogbooks, and Risk Wise, when required.