Service Coordinator - Appcast Enterprise : Job Details

What we do:

Headquartered in Glasgow, the acquisition of Fisher Group (including Fisher Group Ltd and Fisher Group Services) has allowed Johnson Controls to accelerate growth plans in Scotland, providing customers with easier access to its world leading portfolio of HVAC products, services, and solutions. Join a winning team that enables you to build your best future!

We are looking for a Service Coordinator with strong organisational skills, to take ownership for coordinating our service support teams, ensuring that our customers maintenance and repairs are met with great customer service and a timely response.

What we offer

• Competitive salary

• Permanent, full time contract (Mon-Fri working week)

• 25 days of Annual Leave plus Bank Holidays & Holiday Buy Back option

• Pension (up to7% employer match)

• Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security products

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

How you will do it:

• Overall Engineer scheduling

• Engineers Utilisation (Time & Attendance)

• Engineer Planner Management

• Engineer Timesheet Processing

• Raising Jobs – Maintenance, Quoted & Reactive

• Parts Ordering

• Communicating with Customers (Verbally and in Writing)

• Obtaining Customer POs

• Key Customers - System Management

• Maintaining Customer KPIs

• Customer Invoicing

• Customer Quotations / Estimates (Driven from Engineer Timesheets)

• WIP Management

• Maintaining Engineer Training Matrix

• Accounts Receivable / Payable Management

• EHS Management

• FGAS Legislation Compliance

What we look for- essential:

• Strong organisational skills

• Focus on customer engagement & management

• Ability to prioritise workload

• Capable of working without documented procedures and with limited supervision.

• A committed ‘can do’ positive attitude with the ability to integrate and work as a member of a team

• A willingness / ability to adapt and learn in an ever-changing environment

What we look for– preferred:

• Experience in a similar environment (not essential)

• Technical knowledge / background (not essential)

Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard and your work valued and respected. All with excellent rewards and a great team ethos, your next great opportunity is just a few clicks away!

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