Service Coordinator - Reed : Job Details

We have a great opportunity for a dedicated and enthusiastic service co-ordinator to join the amazing team at our busy resource centre. If you are passionate about customer service, have great communication skills, and want to make a real difference to the local community, then we want to hear from you.

The role will be reporting to the Resource Manager, your duties will include:

• Taking calls from our trade operatives, clients, and residents.
• Liaising with operatives and residents regarding booked appointments.
• Assisting with the allocation of work to operatives on a daily basis, including providing response work to ensure appointment times are met.
• Working effectively with other departments to deliver excellent service.
• Updating and maintaining the company database with details of appointments and completed works.
• Ad hoc administration duties as and when required.

Skills/Qualities:

• Team player
• Excellent communication skills
• Flexible and can manage multiple tasks
• Strong administration/word-processing skills
• Attention to detail and accuracy
• Excellent planning and organisational skills
• Performs well in fast-paced environments

Details:

• Full-time, Permanent
• Monday to Friday
• 8.00 am – 5.00 pm

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)
• Data entry: 2 years (preferred)
• Telephone: 2 years (preferred)

Work Location:

• In person

Benefits:

• Additional leave
• Company events
• Company pension
• On-site parking
• Private medical insurance
• Company sick pay
• Discounted gym membership