Service Delivery Coordinator - Clearline Recruitment Ltd : Job Details

Our client, an established and expanding business, is seeking a talented and motivated Service Delivery Coordinator to join their dynamic team in Brighton. With this company, you will flourish and build on your skills in a supportive and progressive environment.

It is an exciting time to join our client, a growing business located in central Brighton. Known for their commitment to employee satisfaction and client service, they offer a vibrant workplace with brilliant seasonal parties, excellent health insurance and comprehensive pension benefits. Taking care of their teams, who take care of their clients, is a top priority. See the benefits list below:

• Health Benefits: Health cash plan.
• Training Opportunities: Benefit from both in-house and external training to help you realise your potential.
• Social Events: Enjoy engaging team-building activities and exciting seasonal parties.
• Internal Mobility: Clear pathways for career advancement and opportunities for internal roles and lateral moves.

What are they looking for in you?

• At least 1 year of experience in a customer or client-facing role.
• Proficient in IT with the ability to learn and use new systems effectively.
• Consistent performance, conduct, and attendance in current role.
• Demonstrates company values and professional behaviour.

What will a day in this role look like?

• Deliver exceptional customer service to clients.
• Collaborate and communicate effectively with operational teams and clients to meet service delivery expectations.
• Process tickets and queries according to agreed Service Level Agreements (SLAs).
• Ensure compliance with company policies, including Data Protection, Information Security, Health & Safety, Dignity at Work, and IT Acceptable Use.
• Manage ticketing process by raising and following up on tickets within required turnaround time to resolve screening queries.
• Apply pre-approvals and obtain authorisation for any additional costs as needed.
• Raise discrepancy notifications to clients as appropriate.
• Provide frontline administrative support to clients, including timely responses to phone/email queries, screening updates, and re-opening screenings.
• Resolve minor client complaints and escalate complex issues to the Operational Team Leader or Client Relationship Manager (CRM).
• Document and escalate recurring or avoidable issues to the Operational Team Leader or CRM for resolution.
• Educate and encourage clients to use the business' platform for self-service.

Take the next step in your career in this Service Delivery Coordinator role and be part of a team where your talents are recognised and valued.

For more information about this opportunity, please contact Jamie Watson at Clearline Recruitment, or apply now!

Job Title: Service Delivery Coordinator

Salary: £24,000 per annum

Location: Brighton

Full Time