Service Delivery Coordinator - Axon Moore Group Ltd : Job Details

Axon Moore is delighted to be partnering with a key client of ours as their continued growth continues. This role will be a pivotal part to the customer service team – and this team is an absolutely fantastic one to be a part of! This is a supportive team who love where they work and enjoy what they do, which is infectious across the office. In this role you will actively be a main contact between the company and key clients. Location: HeywoodSalary: Dependant on experience Main duties:  

• Act as the primary point of contact between the company and their key accounts
• Manage and resolve a wide range of account queries
• Improve and develop the service offered to clients
• Communicate any billing issues from managing agents to the billing team

• Managing data and reporting on this
• Looking at competitor trends and reporting this to senior management
• Supporting back office with after sales support and customer care
• Attend off site client meetings

Person specification:

• Excellent organisational skills
• Excellent verbal and written communication skills
• Computer literate with Excel and Outlook skills
• Able to work as part of a team and individually
• Industry experience (ideal)
• Account management experience

Benefits

• 25 days holiday
• Fantastic team and culture, lots of incentive and social events
• Yearly bonus (subject to company and personal performance)
• Flextime
• Free parking
• Wellbeing support