Service Delivery Manager - Internal Medacs : Job Details

If you're interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family which contains brands such as Medacs Healthcare and Global Medics.

Medacs Healthcare, a leader in Health Assessment Services is seeking a Service Delivery Manager on a 15 month fixed term contract basis to be responsible for assisting with the day to day operational delivery of the PIP contract.

You will be working from our York offices incorporating travel to additional Medacs sites in Yorkshire when required. Although rare, travel may also be required in Northeast England to accommodate holiday or absence during peak times.

Key Responsibilities:

• Assisting the Yorkshire Regional Operations Manager to uphold a solution focused approach to any issues identified to ensure that the services provided meet requirements
• Oversee and support with the delivery of services, coordinating the efforts of different teams, including operations, clinical, training and HR, to ensure that services are delivered in a timely and efficient manner
• Work closely with the Regional Operations Manager(s), Academy Manager and Clinical Delivery Manager to ensure resource is appropriately managed and distributed
• Work in partnership with the clients Operational Support and Operational Delivery team members, responding to any queries promptly and accurately
• Attend service delivery meetings
• Planning and Productivity management, including service volumes and resource allocation
• Continually review service delivery to identify any issues, making recommendations and implementing all approved actions
• Escalate, track and take ownership of any issues impacting on the day-to-day service delivery
• Attend internal meetings to support in the presentation and discussion of performance, operational matters, personnel overview and business risks
• Ensure that all assessment centres located in your region are contractually compliant
• Deputise for the Yorkshire Regional Operations Manager where required, including the preparation and attendance of internal and external meetings
• Assist with team training

WHY MEDACS:

Some of the benefits we offer :

• Salary 35k + bonus
• Free parking at the York offices
• 15-month Fixed Term Contract with opportunities for potential permanent employment across the business thereafter
• 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
• Paid volunteering day
• Wellbeing support through an Employee Assistance Programme
• Reward and recognition awards

ABOUT US:

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand.

The MGG family is welcoming, innovative, and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.

We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity, and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so.

RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co.

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