Service Delivery Manager - Outserve : Job Details

Service Delivery Manager

Location: StaffordSalary: £45,000Hours: 37.5Department: Customer ServicesJob Type: Full timeContract Type: Permanent

Join Outserve as a Service Delivery Manager

Are you a dynamic leader with a passion for efficiency across a team? Do you recognise how big online retail is?! If so, Outserve invites you to be a pivotal part of our team.

About Outserve

Powering the World’s Most Exciting E-commerce Brands

At Outserve, we don’t just support businesses—we help some of the fastest-growing, most iconic e-commerce brands in the UK and beyond achieve their big ambitions. From trendsetting fashion and apparel to dynamic sports and wellness brands, we work with the innovators shaping the future of online retail in the most thrilling and rapidly expanding sectors.

As a boutique Cloud IT consultancy, we’re passionate about people and driven by a desire to make technology work seamlessly for our clients. Our expertise lies in tailored software integrations designed to align perfectly with each business's unique processes. From implementation and integration to bookkeeping, accountancy, and data migration, we ensure our clients unlock the full potential of their tools to drive growth and efficiency.

Challenges? We embrace them. At Outserve, solving technical complexities is what we thrive on, often stepping in where others won’t. Supporting a diverse national and international client base, we’re proud to be leaders at the cutting edge of Cloud Software integrations—empowering e-commerce brands to not only dream big but deliver bigger.

Role Overview

As the Service Delivery Manager, you will:

• Lead a small yet diverse and growing team comprising accountants, consultants, developers, and data analysts to consistently exceed client expectations in our service delivery.
• Enhance and optimise systems and processes to support the team in delivering high-quality work, driving efficiency across all operations.
• Cultivate and maintain robust relationships with both internal and external stakeholders through transparent communication and regular review of project timelines.
• Implement and refine standard operating procedures, championing continuous improvement within our practices.
• Coach and mentor team members to deliver exceptional services, emphasising effective planning, budgeting, and project execution.

Key Responsibilities

• Develop and implement systems and processes that enhance efficiency in service delivery.
• Foster team collaboration to determine strategies, set timelines, budgets, and allocate resources for all proposals, ensuring profitability.
• Recruit top talent and promote a culture of continuous learning and development, aligning with Outserve's core values.
• Oversee internal project deliverables and timelines, ensuring clear communication and support for the team to meet objectives.
• Coordinate work among all stakeholders, leading the service delivery team and monitoring progress to manage client expectations effectively.
• Collaborate with the sales team to create realistic and appealing service offerings for clients.
• Engage with clients to assess satisfaction levels and monitor Outserve's success.
• Ensure all reports, including project profitability, are accurate and delivered on time.
• Achieve all critical goals within Outserve's control.

Key Experience and Attributes

• Strong background in implementing improvements to systems and processes.
• Proven leadership experience with the ability to organise and motivate a team to deliver results on time.
• A drive to overcome issues and develop effective solutions.
• Proactive in proposing innovative ideas.
• Skilled in diplomacy, building trust, and showing empathy in managing people.

If you're ready to take on a leadership role in a company that values innovation, efficiency, and exceptional service delivery, apply now to join Outserve as our Service Delivery Manager.

Working Pattern: Monday to Friday - hybrid working available. Our preference is 1 day at home and 4 days in the office. We’re incredibly flexible and honour requests to work from home as we recognise there is a balance to be obtained between work and home yet also enjoy working closely together and we’re keen to collaborate as a team and problem solve in the moment - this requires regular time in the office.

As the role will also be overseeing apprentices, visibility will be keen to coach, mentor and educate.

Perks of the Job

The salary for this role is £45,000

Our team members’ happiness is of paramount importance to us and our benefits reflect that. Not only are we a relaxed and friendly bunch, we also focus on the wellbeing of the team.

The following additional payments and benefits are applicable to your employment:

• Monthly wellbeing bonus - so you can spend time on you.
• Private Medical Insurance - giving you piece of mind about your health.
• X2 Death in Service - as we recognise loved ones are important.
• Enhanced holiday entitlement - 24 days + bank holidays - as we value our lives outside of work.
• Auto enrolment pension scheme - planning for the future.
• Refreshments and snacks free on site - a healthy body is a healthy mind.
• We invest in our technology to enable everyone to do their job efficiently - we know the benefits of a good piece of kit!

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