Service Desk Administrator - Mumford & Worrall Ltd : Job Details

We are hiring a Service Desk Administrator for our amazing client based just outside of Royston. They are a national Mechanical and Electrical building service provider, looking for an administrator with great organisation and communication skills. This is a full-time, permanent position.

This role will suit candidates with strong administrative and Excel skills, they do not require you to have previous experience as this is a very Junior role with full training provided.

They are a lovely company that really take pride in caring for their staff offering a great staff rewards program with discounts, benefits and access to confidential help lines and medical services once a permanent employee.

Responsibilities will include:

• General administration/office duties including preparing documents, producing files and filing
• Answering incoming phone calls & emails over various inboxes
• Allocation of works to engineers based in the South-East of the UK
• Working to response times to meet contract SLA agreements
• Monitoring dashboard data to ensure we are meeting contractual SLAs
• Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
• Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc

Requirements:

• Demonstrable admin and Excel skills
• Great organisation and time management
• Ability to work independently as well as with a team in a fast-paced/pressured Service Desk environment
• Excellent written and verbal communication skills
• Accurate data entry skills
• Experience of working within a helpdesk, customer services or call centre environment previously is a bonus