Service Desk Analyst - German Speaking - Adecco : Job Details

Job Title: Service Desk Analyst - German Speaking

Location: Chester, UK

Remuneration: £19 p/hour

Contract Details: Rolling 12-month contract

Working Pattern: Full Time

Our client, a leading organisation in the IT industry, is seeking a talented Service Desk Analyst who is fluent in German and has excellent customer service skills. As a member of their Specialty Service Desk, you will provide technical and application support to their global team.

Responsibilities:

• Accept and handle incoming calls, chats, and tickets, redirecting to relevant support groups as needed.
• Provide IT support to employees and partners in EMEA and globally.
• Troubleshoot and resolve complex application and business process issues.
• Utilise the Knowledgebase to address inquiries and contribute to its expansion.
• Act as a SME/POC for other team members.
• Participate in testing, upgrades, and internal projects.
• Occasionally assist with translation reviews.

What you bring to the team:

• Native or near-native fluency in German, with good command of English.
• Strong troubleshooting and research skills.
• Ability to explain technical information in a clear and concise manner.
• Excellent customer service skills.
• Ability to prioritise and handle multiple tasks.
• Adherence to Service Desk processes and procedures.
• Positive and flexible team player.

Qualifications/Experiences:

• Minimum High School Diploma; Bachelor's Degree preferred.
• Basic understanding of ITIL Framework and ITSM.
• Prior experience in technical support or a Service Desk environment.
• Familiarity with Microsoft Office Suite and Windows.
• Experience supporting Life Sciences is a plus.

In addition, candidates must be willing to:

• Work flexible hours, including rotating shifts.
• Work from the office at least 50% of the time.
• Occasionally work on Bank Holidays.

If you are enthusiastic about providing exceptional customer service and have a passion for IT, our client is eager to hear from you. They offer a competitive salary, a friendly working environment, and the opportunity to develop your skills within their innovative team.

To apply, please submit your CV if you live within a one-hour commute of Chester. Don't miss this chance to become a valuable member of their dedicated Service Desk team!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.