Service Desk Analyst - VIQU Limited : Job Details

Service Desk Analyst – 3-month Contract – Bristol

My client in the legal sector is seeking a Service Desk Analyst for a 3-month contract to deliver IT support. This role focuses on addressing service desk inquiries via phone and email. Key areas of expertise include ITIL, ServiceNow, and iManage.

The Service Desk Analyst will be responsible for triaging and resolving both general IT and law firm-specific tickets. The ideal candidate will bring solid experience in ITIL, ServiceNow, and legal software applications like iManage.

Service Desk Analyst Requirements:

• Recent experience in IT Service Desk roles within the legal sector
• Background in a Legal Service Desk Analyst position
• Administration and support of Windows 10/11
• Essential experience with ServiceNow
• Familiarity with law firm-specific applications, including iManage
• Knowledge of ITIL practices and their implementation
• Administration and support of Microsoft Office (M365)
• Experience with Active Directory
• Proficiency with Multi-Factor Authentication (MFA)
• Strong diagnostic and problem-solving abilities
• Skilled in using ITSM ticketing systems, particularly ServiceNow

The successful Legal Service Desk Analystis required to work hybrid in Bristol.

This is a fantastic opportunity for the right Service Desk Analyst to join an organisation initially on 3-month contract but has the view to extend.

To discuss this exciting opportunity as a Legal Service Desk Analystin more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal by exploring the VIQU IT Recruitment website.

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