Service Desk Analyst - Chase and Holland Recruitment Ltd : Job Details

Service Desk Analyst – Nottingham – £25,000 - £26,150Chase & Holland are delighted to be supporting an established I.T. company based in Nottingham, offering a fantastic opportunity for a Service Desk Analyst to join a leading global innovator in their sector who are going through a period of substantial growth. They are passionate about delivering first class IT service on behalf of their partners. As the Service Desk Analyst, you will be hands on working within the Customer Service team as the primary interface for customers delivering the highest levels of service to meet SLAs and targets. We are looking for someone with experience in a similar role with excellent IT skills.In Return You’ll Receive:

• This is a fantastic opportunity to join a team where you will be valued and work in a friendly team environment
• Death in service (2x salary)
• Gym discount
• Menopause workplace pledge
• Retail discounts
• Training and CPD encouraged
• 25 days holiday plus BH
• Birthday off
• Onsite parking

Service Desk Analyst Responsibilities:

• Managing the customer support experience within agreed SLAs and KPIs
• Following standard processes and procedures
• Inputting all customer interaction within company systems
• Owning customer issues through to full resolution within agreed customer service level agreements and KPIs
• Maintaining agreed SLAs within the escalation process, seeing through to satisfactory completion as required
• Demonstrating a strong and clear understanding of contractual obligations
• Maintaining strong working relationships with contractual customers and internal/external stakeholders
• Any other duties as required

Required Skills & Experience:

• Good working knowledge of MS Office packages and office systems
• Proven customer support experience
• Excellent telephone manner and interpersonal skills
• Excellent oral and communication skills
• Good organisational and planning skills
• Must have the ability initiative to resolve problems
• Self motivated, positive and a proactive attitude
• Accuracy and attention to detail

If you are interested in finding out about this exciting Service Desk Analyst opportunity, please click ‘apply now’.Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.