Service Desk Analyst - Hays Specialist Recruitment Limited : Job Details

Service Desk AnalystWest Yorkshire£150 to £180 outside IR35

Your New Company:Hays Technology are recruiting a service desk analyst to join a large a growing organisation on a rolling contract basis.

Your New Role:

• Provide first-line technical support to internal and external users via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex problems to appropriate IT teams and follow up to ensure resolution.
• Maintain accurate records of all support requests and solutions in the service desk system.
• Assist in the creation and maintenance of user guides and documentation.
• Monitor and manage IT systems to ensure optimal performance and availability.
• Participate in IT projects and initiatives as required.

What You Need to Succeed:

• Proven experience in a service desk or technical support role.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications.
• Familiarity with network troubleshooting and basic understanding of IT infrastructure.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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