Service Desk Analyst - Henderson Scott : Job Details

Service Desk AnalystWe urgently require a Service Desk Analyst for our prestigious client on an initial 6 months contractResponsibilities -

• Initial triage of tickets
• Logging tickets in Remedy with all relevant detailed information
• Identifying issues, apply fix if known
• Escalating tickets to relevant team if unable to resolve
• Password resets for various systems including Active Directory.
• Updating drivers on laptops
• Investigating faults within applications
• Supporting Audio Visual equipment based on Microsoft Teams
• Supporting desk setups Desk side support visits to end users

This role is INSIDE IR35 and requires being on client site in Hampshire 5 days per week.