Service Desk Analyst - Marks Sattin : Job Details

We are looking for an enthusiastic individual with a passion for technology and a basic understanding of IT service desk operations. The ideal candidate will have experience in a customer-facing role, strong problem-solving skills, and excellent communication abilities. A commitment to delivering outstanding customer care and a keen eye for detail are essential.

The role is part of a small team, operating within business hours (Monday to Friday, 0800-1800), with a rotating shift pattern of 0800-1630 and 0930-1800.

Key Responsibilities:

• Provide first-line IT support to all users of the company network, including internal and external customers.
• Deliver exceptional customer service at all times.
• Collaborate with the Service Desk Lead to identify improvement opportunities and implement changes.
• Contribute to building a comprehensive Service Desk knowledge base.
• Manage the service desk ticket queue, ensuring tickets are processed within agreed service levels.
• Create and administer user accounts on supported systems.
• Build and configure devices following established processes.
• Work closely with other IT teams to ensure timely ticket resolution.
• Provide VIP support to senior executives.
• Support and maintain meeting room equipment to ensure stable technology and seamless user experiences.

Key Requirements:

• Previous experience in a customer-facing or IT service desk role with demonstrated problem-solving skills.
• Basic knowledge or exposure to Windows 11 and Microsoft 365.
• Excellent customer service skills and a self-motivated attitude.
• Familiarity with IT operations is advantageous.

This role offers a dynamic environment with opportunities for learning and growth. If you are a motivated individual with a passion for technology and a dedication to delivering excellent service, we would love to hear from you.

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