Service Desk Analyst / Technical Support Engineer - Connected IT : Job Details

Service Desk Analyst / Technical Support Engineer

An excellent opportunity has arisen for a Technical Support Engineer / Service Desk Analyst to join a company in Wakefield as they embark on a large IT transformation journey, with their IT Department being central to the delivery of the company's IT transformation strategy.

The successful candidates will join an existing IT Service Desk Team of engineers, providing effective technical support to users in response to issues raised via phone, email and some in person.

Responsibilities will include (not all skills essential):

• Use of Windows OS / Server, Active Directory, Exchange, O365, networking (LAN/WAN/VPN/protocols etc), server administration, anti virus software and various other applications.
• Provide support for end user devices, OS, printers, peripherals, MS Office and bespoke applications and user connectivity
• Support of various internal software / applications, e.g. SAP (full training and support provided)
• To act as the first point of contact for users and suppliers for all IT support queries and issues.
• Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool.
• Work closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA's
• Assign or escalate issues to the appropriate team/third party for assistance when required

We are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive "can do" attitude and good analytical, problem solving and communication skills. This is an excellent opportunity with real opportunity to advance your knowledge and progress your career within an expanding organisation who encourage career progression and development.

Excellent benefits including free on site car parking (please note this role is office based and not remote). For consideration and a quick turnaround please apply today. Occasional requirement to participate in an on call rota will be required (and paid for).