Job Location : Cranbrook, UK
Our client, a large independent service company have an urgent requirement for a permanent Service DeskController to join their busy team in Ilford.
Reporting to the supervisor, you will manage the engineer's workload and ensure that the customers are receiving the appropriate assistance. This includes the responsibility of managing the engineer's daily work schedule, prioritisation and resolution of end user help requests, including the monitoring and tracking of the engineers. The controller will also contribute to problem resolution to the customers.
Responsibilities will include:
To be considered for this role you will need to have demonstrable experience within a similar field and have very strong customer service skills.
Hours are Monday to Friday 8.30am - 5.30pm and 1 in 3 Saturdays, 9am - 1pm.
This is an immediate start for the right person so if you think you have what it takes, do not delay, apply today.
Salary : 30500 - 30500
Apply Now!