Service Desk Coordinator - Mosaic Recruitment Ltd., : Job Details

Service Desk Co-ordinator Do you have scheduling experience?    Do you come from a building services background?  Our client is a well-established and growing organisation within the HVAC industry, providing first class planned and reactive maintenance services across Greater London and the Home Counties area.  We are looking for an experienced coordinator to schedule our team of 29 engineers on planned and reactive maintenance calls. Join a small friendly team.   Benefits:

• We offer a competitive salary
• Auto-enrolment pension
• Holiday entitlement: 25 days plus Bank Holidays
• Free gym & spa facility 24/7
• Social events
• Bring your dog to work days
• Xmas bonus, loyalty bonus
• Training and development opportunities
• Sickness and accident insurance

The role:

• Salary: up to £28,000 depending on experience
• Hours: 8 am – 5 pm Monday – Friday (40 hours per week)
• Contract: Full-time, permanent
• Head office: Bishops Stortford 
• Reporting to Operations Manager

 The Requirements:

• Previous office experience working for service provider in customer facing role
• Previous experience within building services company, busy reactive helpdesk and coordinating an engineering workforce.
• Reliable, excellent time keeping
• Excellent communication skills
• Excellent telephone manner
• Problem solving and decision-making skills
• Ability to multitask in high pressured environment
• Excellent organisational skills, Good general IT skills (Microsoft Excel/Word/Outlook)
• Excellent numeracy/literacy skills
• Knowledge of service IT software systems

  To Apply:  You must be living and authorised to work in the UK to apply for this position.