Service Desk Engineer - eFinancialCareers : Job Details

Join a top investment firm as a Service Desk Engineer based in London. In this role, you will provide essential technical support to internal users, ensuring smooth operations across the business. You will face a variety of challenges, including troubleshooting technical issues, managing incident responses, and supporting new hires during their on-boarding process.

The firm is looking for highly organised professionals who are committed to providing top-notch technical support and excel in a dynamic work environment. Ideal candidates will have 1-3 years in a technical support role with proficiency in TCP/IP protocols, troubleshooting operating systems including Linux, windows & MacOS; all aspects of hardware, Microsoft Office & networking issues relating to DNS, DHCP & Microsoft exchange.

Key Responsibilities:

• Provide hands-on support for end users, addressing a wide range of technical issues involving software, hardware, and network connectivity.
• Diagnose, troubleshoot, and resolve complex technical problems, delivering top-tier customer service.
• Troubleshoot issues related to operating systems (Windows, MacOS, Linux), mobility (laptops, phones), and user accounts.
• Assist in maintaining and troubleshooting video conferencing systems, collaboration tools (Slack, Zoom), and security controls.

Requirements:

• Minimum of 3 years of relevant technical support experience, preferably within a financial or high-growth environment.
• Strong troubleshooting skills across desktop hardware, peripherals, and operating systems, including experience with Microsoft Office Suite, Windows 365 Virtual Desktops, and mobile device management.
• Familiarity with network protocols like DNS, DHCP, and general TCP/IP troubleshooting.
• Strong verbal and written communication skills, with the ability to support both technical and non-technical users.