Service Desk Engineer L2 - Searchability : Job Details

SERVICE DESK ENGINEER

• Exciting opportunity for a Service Desk Engineer in a dynamic tech environment
• Competitive salary and comprehensive benefits package
• Hybrid work environment with opportunities for remote and on-site support
• Join a growing team dedicated to customer satisfaction and continuous improvement

ABOUT THE CLIENT:Our client is a leading IT service provider known for delivering high-quality support to businesses across the United Kingdom. They are committed to ensuring exceptional customer service and seamless IT operations for their clients. Due to expansion, they are seeking a skilled Service Desk Engineer to join their team and contribute to their success.

THE BENEFITS:

• Salary of £32,000 DOE
• Mansfield (Hybrid after probation)
• Continuous professional development and training opportunities
• Supportive and collaborative team environment
• Opportunity to work with diverse technologies and clients

THE SERVICE DESK ENGINEER ROLE:As a Service Desk Engineer, you will be the central point of contact for all IT-related incidents and service requests. You will provide first and second-line support to our client base, ensuring timely resolution of support requests and maintaining high levels of customer satisfaction. Your responsibilities will include diagnosing and resolving software and hardware issues, installing and configuring new IT equipment, and participating in IT projects.

SERVICE DESK ENGINEER - ESSENTIAL SKILLS:

• Proven experience in a similar IT support role
• Proficiency in diagnosing and resolving issues with Windows and Mac operating systems
• Ability to respond to IT requests within a 15-minute SLA window
• Experience with installing and configuring IT equipment both remotely and on-site
• Strong customer service and communication skills
• Familiarity with ticketing systems and documentation practices
• Ability to work collaboratively as part of a team and share knowledge with colleagues
• Willingness to stay up-to-date with technology trends and internal processes

TO BE CONSIDERED:

Please either apply through this advert or email your CV to [email protected]. By applying for this role, you give express consent for us to process and submit your application to our client in conjunction with this vacancy only.

Key skills: Windows, Mac, 2nd Line Support, Software, Hardware, Customer Service