Service Desk & Onsite Technical Support Analyst - Crimson : Job Details

Service Desk & Onsite Technical Support Analyst

London Waterloo - 5 days on site per week

Service Desk & Onsite Technical Support Analyst required to ensure effective and efficient support to customers/colleagues in London, Birmingham, and Manchester Studios. The role would be based in our London Studio with remote support and occasional on-site visits to the other locations.

By utilising knowledge of the customer environment, the candidate will deliver timely and high-quality IT Support (e.g., incident resolution, root cause analysis, problem prevention, and knowledge transfer). Working on behalf of the ICT department, the Service Desk & Onsite Technical Support Analyst will provide responsive and competent technical support to our company end users.

This entails (but is not limited to):

- Customer Service requests, Incident Management, and Asset Management

- Assistance with installation and utilisation of hardware or software

- Assisting staff on a day-to-day basis with using technology and related services (e.g., video-conference rooms)

REQUIRED PROFILE:

- Exceptional interpersonal and communication skills in English (verbal and written)

- Customer-oriented, possessing strong communication and personal skills

- Ability to work proactively, autonomously, and responsibly

- Excellent analysis, problem-solving, and organisational skills

- Ability to describe technical information, outlining the most important details and providing it in a summarised and effective manner

- Willingness to learn and adapt quickly

- Ability to work in a fast-paced environment

- Availability to travel occasionally

- Technically oriented

- Foundational knowledge of technology (e.g., basic networking concepts, key players of hardware and software solutions in the IT field)

- Exposure to ITIL or relevant accreditations is desirable but not essential

Salary: The salary the client is offering for this role is £30,000 - £35,000 per annum

Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy.