Service Development & Improvement Advisor - Age UK Group : Job Details

Age UK's forward-thinking Service & Business Improvement Team are recruiting for an exciting role which supports service development and improvement across the Age UK Brand Partner Network and Age UK National Services.

The successful Service Development & Improvement Advisor will provide direct support, developing and co-ordinating resources for service development and demonstrate a continuous improvement approach to services across the Charity.

Undertaking in-depth service reviews with Brand Partners across a wide range of services, including CQC registered services, you will upskill colleagues across Services & Partnership Affairs in service development, improvement techniques and approaches.

This fantastic opportunity offers hybrid and flexible working between home and our central London co-working hub. Currently the team meet once a month in the London office, typically on a Tuesday.

Age UK Internal Grade: 6TL

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

• Experience of service development and improvement work A, I
• Experience of using a continuous improvement approach to improve services A, I
• Experience of evaluating services, producing reports and recommending improvement actions A, I, T
• Knowledge of using public health approaches to improve services to enhance outcomes for older people (or other demographic group) A, I
• Knowledge of service development and improvement tools A, T
• Understanding of the environment within which voluntary sector organisations deliver services A, I
• Excellent oral and written communication skills, including the ability to communicate with staff in different locations and roles A, I
• Ability to write clear and concise reports A, I
• Good IT skills, including proven ability to use Microsoft Office and Teams. A, I
• Ability to work proactively and on their own initiative. A, I
• The ability to build and maintain relationships with internal and external partners
• Keen understanding of issues facing older people A, I

Great to Have's:

• Experience of service management in the voluntary sector A, I
• Knowledge of public sector commissioning as it relates to services delivered by voluntary sector organisations A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation process

Candidates are expected to provide a supporting statement alongside their CV that explains how they meet the 'must have' competencies annotated with an 'A' in the job description. This will be used to assess your suitability for the position. Age UK acknowledges that you may use AI to produce your supporting statement and whilst this is acceptable, we do expect candidates to address the must have criteria by personalising your experience, knowledge, and skills. Where candidates rely solely on AI content, Age UK reserves the right to reject the application.

Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Our system is unable to anonymise supporting statements, and we would therefore ask that you remove any personal information including your name before you upload to support the work we are doing on making our recruitment selection process more inclusive. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. Reasonable adjustments are changes made to remove or reduce a disadvantage related to a person's disability. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. If you require reasonable adjustments, at any stage of the recruitment process, please contactDisability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect.

Early application is encouraged, we reserve the right to close the advert at any time.

For a full list of benefits please visit our website.