Service Dispatcher - Provide : Job Details

Service Dispatcher - Warrington (Office Based)

Jungheinrich is one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields.

We are looking for an experienced Service Dispatcher to join our team in Warrington to provide support to our engineers and customers.

Benefits include:

• 25 days holidays, plus 8 bank holidays
• Stakeholder Pension matching up to 10% contributions
• One of the most comprehensive Private Medical Insurance policies available
• Income Protection Scheme
• Employee discount platform
• 6x death in service
• Voluntary Schemes including Simply Health, BUPA and eye care

Role Purpose

• Allocating existing engineering resources in order to meet customer expectations in a timely and cost-effective manner.
• Providing good communication at all times to both internal and external customers.
• Making sure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed.

Role Responsibilities

• Handling and logging of customer call efficiently and by agreed procedure
• Building strong and positive relationships with customers, engineers, and colleagues
• Maintenance Planning
• Allocate and monitor progress of all incoming planned and unplanned work
• Absence planning of engineers in conjunction with Area Service Managers.
• Making sure that all work is correctly charged to the customer and any error logs are cleansed regularly
• Review team resource, skill matrix and primary engineers regularly with team Area Service Managers
• Monitor engineer’s performance and escalate to Area Service Managers where appropriate.

For more information on this fantastic opportunity, please apply now.