Service Engineer - AUCTORO RECRUITMENT LIMITED : Job Details

Service Engineer

We are working exclusively with a well-known, European leading organisation on the lookout for an experienced hands-on Service Engineer. This is a great opportunity to join a great company within a collaborate and growing team.

The service engineers provide essential hands-on support on all company products. They deliver professional onsite repairs and fault finding for both domestic and commercial customers. Some customers are in the care sector, so patience and empathy is key to delivering outstanding customer service.

Experience in field-based equipment repair is hugely beneficial for this role, with a logical, problem-solving approach in your work and the ability to quickly grasp concepts and information.

Key Responsibilities:

• Carry out service and repair on the full range of company products
• Investigate, diagnose reported faults and resolve malfunctions on the range of products
• Arranging site visits with end-users at their properties
• Organise and manage your own diary to be as efficient and effective as possible
• Process all appropriate paperwork to a high standard, completing job report and send back to the office for processing
• Ensure all company processes are followed
• Maintaining your service equipment and stock on your van
• Talk to customers at a variety of levels from B2B to B2C when onsite
• Taking onsite payments for chargeable work
• Taking ownership and resolving queries in a timely and efficient manner
• Keep accurate records of discussions or correspondence with customers
• Escalate issues to the Senior Service Engineer for resolutions, when required
• Provide technical product information in a timely manner
• Adding value throughout the team and organisation

Key Requirements

• Be flexible in duties and responsibilities and may be asked to perform other duties which reasonably correspond to the general character of the job and level of responsibility
• Maintain confidentiality of data and information that is sensitive to the Company, in line with Company policy and the Data Protection Act (1998) / General Data Protection Regulation (EU) 2016/679
• Maintain personal and professional development activities to meet the changing demands of the role/business
• Adhere to all Company’s policies
• Take a proactive approach to managing own and others Health & Safety

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.