Service Engineer - Hales Group Limited : Job Details

Field Service Engineer, £35,000 - £38,000 per annumBased from ThetfordMonday to Friday, 40 Hours per week About the Role:Our client, a leader in the industrial services sector, is looking for an experienced Field Service Engineer to join their team. This role offers a great opportunity for a professional with expertise in maintaining and servicing industrial systems. You will be responsible for ensuring equipment functions efficiently, providing top-level service, and working both independently and within a supportive team. Key Responsibilities:

• Perform service, repair, fault diagnosis, and commissioning of new equipment.
• Effectively utilize the computer system to manage tasks and records.
• Communicate customer requirements and any site changes to service coordinators in writing.
• Identify spare part requirements and report these, including part numbers, to the service team.
• Refer any product or service complaints to the relevant manager for investigation.
• Share solutions, successes, and opportunities with the Service Manager.

 Key Skills & Experience:

• HND/HNC in an engineering discipline (preferred but not essential).
• Ability to diagnose and solve equipment faults.
• Strong record-keeping and documentation skills.
• Excellent communication, decision-making, and IT skills.
• Ability to prioritize and stay calm under pressure.
• Willingness to work independently and as part of a team.

 What’s on Offer:

• Competitive pension scheme.
• Medical cashback program.
• Holiday purchase scheme.
• Share scheme after 1 year of service.
• Ongoing training and development opportunities.
• Company vehicle, mobile phone, and IT equipment (where required).