Service Planner - Appcast Enterprise : Job Details

What you will do? 

As a Service Planner, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities. 

What we offer 

• Competitive salary and overtime rates  

• Paid holidays including all bank holidays and sick pay 

• Comprehensive benefits package including pension matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products – medical 

• Extensive on the job/cross training opportunities with outstanding resources available 

• Encouraging and collaborative team environment 

• Access to business resource groups 

• Training on our company values and products 

• Company equipment to complete all jobs 

• Long term career development 

How you will do it? 

• Schedule planned maintenance and reactive works for a team of engineers 

• Complete relevant documents such as permits to ensure works go ahead as planned 

• Work on multiple customer portals 

• Manage the diaries including re-scheduling works to cover engineer absences or emergency works 

• Provide first class customer service via phone and email for planning and admin queries for both internal and external customers 

• Work with the relevant field line managers to utilize the engineers as productively as possible 

• Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers 

• Report to the Planning team manager and mentors to help ensure individual and team KPIs are met 

What we look for? 

• Customer Service skills and experience 

• Outstanding written and verbal skills 

• Ability to multi-task and work well in a high-pressured environment 

• Computer proficiency with the ability to handle multiple PC applications at once 

• A strong sense of urgency, the ability to follow-through and have attention to detail 

• Excellent decision making and problem-solving skills 

• Good organizational skills   

• Previous planning / scheduling experience in a service role is desired 

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