Service Quality Specialist - Purely Recruitment Solutions : Job Details

Service Quality Specialist

Swindon

Full time - Permanent

Salary is dependent on experience

We are currently recruiting for a Service Quality Specialist to join our client based in their Swindon site.

Key Responsibilities:

• Technical Preparation & Set Up in line with brand and group standards
• Warranty Evidence gathering, administration and submission
• Provide control of quality and of repairs
• Oversee technical repair progression of work through the workshop and ensure agreed customer timescales are adhered to
• Work with the Service, Parts and Workshop Managers to ensure all departments are kept updated of progress at all times
• Live Technical Guidance for Technicians and customers if necessary

Essential Qualifications:

• Experience in a busy aftersales environment
• Knowledge of warranty procedures and workshop systems would be advantageous
• Experience in an official manufacture would be beneficial but not essential
• Full UK Driving Licence

You must be:

• Personable, with fantastic communication skills and the ability to drive a team forward.
• You should strive for operational excellence, be well organised and be able to demonstrate a strong attention to detail.
• Have a strong warranty administration background wanting to develop your skillset further.

Benefits:

• 25 Days Holiday (plus Bank Holidays)
• Contributory Pension Scheme
• Private Medical Insurance
• Life Assurance
• Servicing, Parts and Accessories Discounts

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.