Service Scheduler Team Leader - Personnel Selection : Job Details

Personnel Selection are pleased to be working alongside this thriving business, based in Andover, who are currently recruiting for a Team Leader to join them on a full time and permanent basis. 

This role will be office based and the hours of work are 8am - 5pm Monday to Friday, with 1 hour for lunch. They offer 25 days annual leave + bank holidays, a pension, free on-site parking and have a great company culture. 

• Pension Scheme (Auto-enrolment after completion of probation).
• Buying/Selling of annual leave after a successful probation period in the allocated window.
• Potential for an enhanced benefits package after two years’ service, based on performance.
• Professional growth opportunities.
• Parking available in office locations.
• Refer-a-friend bonus scheme.
• Work-related training (in-house and external where appropriate).
• 24/7 Employee Assistance Program

We are looking for a tenacious, highly organised and service-focused leader, with excellent knowledge of MS Office and the ability to manage a busy and varied workload in a dynamic and fast-paced industry. 

This role will involve the following:

• Lead and manage the administration functions for national contracts
• Train and support staff to ensure continuous improvement in service and compliance.
• Oversee daily client reporting, including compliance, Work in Progress (WIP), customer satisfaction, and manual reports.
• Participate in client meetings and reviews, ensuring effective communication and problem resolution.
• Monitor 12-month servicing expiry forecasts, identifying potential risks and resource planning gaps.

The ideal candidate will have worked in a similar role/s previously, but the main focus is in finding an individual who takes pride in their work, enjoys seeing a task through to completion and is exceptionally well organised, and can therefore manage multiple projects and client requirements simultaneously. 

This is an excellent opportunity for someone to join a growing business, who are well-respected within their industry.