Service Supervisor - Octane Recruitment : Job Details

Service Supervisor Vacancy - RotherhamWorking hours:Monday - Friday 8:00am - 5:30pm (Saturday mornings rota 1 in 4)

Salary: Up to £28,000 plus bonus

OC18731

My client is recruiting for a Service Supervisor to join their dealership in the Rotherham area. This is an excellent opportunity to lead a successful team and progress.

Service Supervisor benefits package that includes:

• A friendly, modern, and safe working environment
• A competitive salary and bonus structure
• Training and continued support
• Enhanced annual leave.
• A wide range of corporate discounts
• Cycle to work scheme.
• Colleague assistance programme
• Long service awards

Service Supervisor Role:

• You will ensure that we deliver the best customer experience by ensuring the team are organised and prepared for arriving customer appointments.
• You will act as a point of escalation for customer issues as required.
• To drive and deliver strong retail service.
• Leading a team of Aftersales Advisors including the following:
• Providing training and coaching, identifying any learning and / or development opportunities
• Completing regular 1-2-1's delivering effective feedback.
• Providing support for the Service Centre in the absence of Service Manager, if required. Weekly checking of a sample of job cards completed by Technicians including Accurate technician write up, Invoice accuracy, set up correct labour times, Supporting the Aftersales Advisors and the Service Manager with reducing costs, Managing loan vehicles as Service Supervisor.
• Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company's customer complaints procedure, escalating customer concerns where required.
• Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work.
• Ensuring all customers receive regular, proactive and accurate updates.

Service Supervisor Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence, and driven manner.
• Have a steady work history.
• At least 2 years' experience working within the motor trade / car dealership as a Service Advisor or Service Supervisor
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly, and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality.

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.