Job Location : Crawley, UK
The Service Support Technician provides in-house technical support to customers, focusing on electrical and mechanical fault diagnosis and resolution. This role involves advanced remote fault finding, spare parts administration, and planning service visits. Training is provided, and occasional site visits may be necessary. The position offers a competitive salary, comprehensive benefits, and opportunities for further training and development.
Client Details
My client is a UK-based manufacturer of UV curing systems for printing, coating and industrial applications.
Description
Profile
Essential Qualifications / Skills:
Electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above)
Previous experience of Electrical fault finding (on site or over the phone)
Good customer service communication skills (both written and verbal)
Meticulous, accurate and confident (with the ability to close out)
Computer literate (Word, Excel - basic level as a minimum)
Must speak clear fluent English (including technical vocabulary)
Beneficial Qualifications / Skills:
Field service experience (travelling for work within the UK or worldwide)
Other foreign language (any is desirable in order of preference: Portuguese, German, French, Italian)
Knowledge of PCBs & PLCs (up-loading of programmes and interrogation of fault record for trouble shooting)
Experience of an MRP / ERP system (Preferably Dynamics 365)
Current manual driving licence
Intermediate Excel capability
Fluent Spanish speaker or other foreign language capability
Job Offer
Pension upon joining the company (5%)
Life assurance, after qualifying probationary period (6 months)
Out of pocket expenses reimbursed.
Private healthcare and increased pension contributions (8%) after further qualifying period (2-3 years)
33 days holiday, including UK Bank holidays.
After long service holiday increases further.
Salary : 42000 - 44000
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