Service Team Leader - MicroTECH Global Ltd : Job Details

Responsibilities:

Working close together with the Technical Leads, conducts/oversees advanced fault finding and troubleshooting support, targeting to resolve or escalate issues within contractual timeframe commitments to meet customers' expectations. Manages root cause analysis investigations on site and is the main communication point between the customer and our company regarding technical concerns.

Ensures that all Field Service activities undertaken by the team are conducted within the boundaries of all applicable regulations, policies and procedures to ensure organizational, safety and health obligations are met.

Responsible for the well-being and inclusion of the FSE team, mentoring the FSE teams impart experience to the rest of the team.

Oversee maintenance of the Technical Support SharePoint.

Manages the set up and operation of software products and monitoring platforms.

Assesses the learning needs for the team, and organizes product and technical training, ensuring minimum standards are met, and recorded as part of a formal certification process. In addition, will assess and manage the soft skills training requirements. Manages the performance, training and development of the field service team, ensuring that best practice is at the forefront of all actions and activities.

Requirements:

Education: Diploma or university degree in a technical field or at least 5 years of proven comparable professional experience in the semiconductor industry Knowledge of the vacuum area or high vacuum area required.

Good written and verbal communication skills. Proficient in home country language, a strong command of written and spoken English is required.

Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with the company strategies and processes.

Proactively seeks customer feedback and asks questions to understand customer's business to make effective decisions Continuously looks for better ways to improve efficiency, productivity and customer satisfaction Strong management skills including the ability to plan, prioritise and delegate whilst managing time, resources, schedules and cost Excellent people management skills to manage, motivate and develop team members to deliver company objectives Able to Coach/mentor and lead a team Ability to support difficult decisions in changing business conditions Understands and recognises differences between individuals and fosters a collaborative environment where individual differences are valued and respected Adapts own behaviour and communication style to different situations and uses effective communication techniques to convey own ideas and understand other viewpoints Demonstrates a visible and active commitment to adhere to and guide others to comply with, all applicable laws, policies and standards to ensure organisational, safety and health obligations are met Can understand and interpret technical documentation relevant to work e.g. technical drawings/P&IDs/Elecrical Schematics and relevant SOPs /BKMS Demonstrates leadership potential with a minimum of 5 years field service experience in a relevant or related industry, ideally with a strong customer facing focus.

Good command of Microsoft products with a high degree of competency in Outlook, Word, Excel, and PowerPoint Flexibility and willingness to take business trips lasting several days.

Languages: French & English