ServiceNow Engagement Manager - Arden Resourcing Limited : Job Details

ServiceNow Engagement ManagerRemote working (UK)Salary up to £75k.I am working with a global ServiceNow partner who is looking to grow their team here in the UK ahead of 2025.The ServiceNow Engagement Manager role will see you play a pivotal role in end-to-end project delivery, calling on your project management skills and your ServiceNow platform knowledge throughout. You will need to be a subject matter expert who puts the client and the outcome first.Responsibilities will include but aren’t limited to:

• Being responsible for the overall project delivery. To include project planning, implementation consulting, tracking the statement of work, resource allocation, escalation management, while acting as a single point of contact for the ServiceNow implementation project.
• Liaising with stakeholders and conducting workshops to understand requirements, and facilitate stakeholder acceptance of deliverables
• Supporting the process for preparation of bids for major new work and frequently takes the leading role in client presentations.
• Driving the continuous improvements of methodology and service offerings based on client experience. Including, identifying gaps between actuals and plan of record, proposing solutions and driving resolutions.

Experience required:

• 5+ years project management/project leadership.
• 2+ years of experience implementing ServiceNow.
• Certified ServiceNow Implementation Specialist (CIS) in one module and/or Certified System Administrator (CSA).
• PMI PMP Certification preferred.
• Agile certification such as Certified Scrum Master or similar preferred.